Terms of Use

Last updated: 16 August 2026

1. Provider

Hello Animals: Real Sounds (“Hello Animals” or the “App”) is provided by:

• Legal name: Dmitrii Dudchenko
• Trading name: Hello Animals
• Legal form: individual developer
• Country of establishment: Cyprus
• VAT number: Not VAT registered
• Email: support@helloanimals.app

2. Agreement by an adult

The App is designed for young children, but these Terms form an agreement with the adult who downloads, purchases or permits use of the App.

By downloading, purchasing or permitting a child to use the App, you confirm that:

• you have the legal capacity to enter into this agreement;
• you have authority over the Apple Account and device being used;
• you accept these Terms for yourself; and
• you will supervise the child’s use as appropriate.

A young child is not expected to read or accept these Terms.

3. Apple terms

Use of the App is also governed by Apple’s applicable App Store terms and the Apple Standard Licensed Application End User License Agreement.

If these Terms conflict with Apple’s standard licence on a matter governed by that licence, Apple’s standard licence applies to that matter. These Terms continue to govern matters not covered by Apple’s licence, including our product description, support and website.

Apple is not responsible for providing maintenance or support for the App except to the extent required by applicable Apple terms or law.

4. Purpose of the App

Hello Animals provides animal photographs, natural animal sounds and spoken animal names for entertainment and early familiarisation with animals.

The App is not a substitute for adult supervision, formal education, professional advice or safety guidance.

5. Licence and permitted use

Subject to these Terms and Apple’s applicable rules, we grant you a limited, personal, non-exclusive, non-transferable and revocable licence to use the App on devices permitted by your Apple Account and Apple’s Family Sharing rules, where available.

You may use the App only for personal and family purposes.

You may not:

• sell, rent, sublicense, redistribute or commercially exploit the App;
• extract or reuse the App’s photographs, animal sounds, spoken recordings, illustrations or other content outside the App;
• copy the App except as permitted by Apple or mandatory law;
• reverse engineer, decompile or attempt to derive source code except where applicable law expressly permits it;
• bypass the parental gate, purchase system or technical protections;
• use the App in a way that infringes intellectual-property rights or applicable law.

6. Free and paid content

Part of the animal collection is available without payment. The remaining content may be unlocked through one optional non-consumable in-app purchase.

The purchase:

• is a one-time purchase and not a subscription;
• does not renew automatically;
• is associated with the Apple Account used for the transaction;
• is processed entirely by Apple;
• is offered at the price and in the currency displayed by the App Store before confirmation.

The current intended euro-storefront price for the full unlock is €3.99, but the price shown by the App Store is the controlling price and may vary by country, tax, currency and Apple price tier.

We do not receive payment-card information or Apple Account credentials.

7. Purchase confirmation and parental gate

The paywall may be visible after a premium animal card is selected, but starting a purchase, restoring a purchase and opening an external adult link require completion of the parental gate.

The parental gate is intended to reduce accidental access by young children. It is not a substitute for securing the device, Apple Account, purchase settings or Screen Time controls.

The device owner remains responsible for using the security and parental-control tools made available by Apple, subject to applicable consumer law and Apple’s refund procedures.

8. Restoring a purchase

A valid non-consumable purchase can normally be restored without an additional charge when the device is signed in to the Apple Account that made the purchase.

Restoration depends on Apple’s App Store services, continued availability of the App and entitlement, device compatibility and applicable Apple terms. We do not control Apple Account access or App Store availability.

9. Refunds and consumer remedies

Apple administers App Store payment and refund requests. A refund request may be submitted through Apple’s Report a Problem service.

Nothing in these Terms limits a mandatory consumer right or remedy that cannot lawfully be excluded, including applicable rights relating to:

• satisfactory quality;
• conformity with the product description;
• fitness for the normal purpose of digital content;
• required security or conformity updates;
• repair, replacement, price reduction, termination or refund where applicable.

10. Content and intellectual property

The App, website, brand, design, software, photographs, animal sounds, spoken names, illustrations and other content are owned by us or used under an appropriate licence.

No ownership right is transferred to you.

Natural animal sounds and appearances can vary by species, breed, age, environment and individual animal. We take reasonable care in selecting and reviewing content, but the App is not a scientific identification or veterinary tool.

11. Changes to the animal collection

We may add, correct, replace or retire content to:

• improve quality or accuracy;
• correct an error;
• address a rights or licensing issue;
• comply with law or an App Store requirement;
• maintain compatibility, security or child safety.

We will not intentionally remove the essential value of the paid unlock without a valid reason. Where a change causes paid digital content to cease materially conforming to the contract, we will provide any remedy required by applicable consumer law.

12. Updates and compatibility

We may provide updates that correct errors, improve security, maintain compatibility or change features.

Some updates may require a newer version of iOS or a supported device. We do not promise compatibility with every future device or operating-system version indefinitely.

Where applicable law requires an update to keep the App in conformity, we will provide or make the update available for the period required by that law, subject to App Store distribution.

Failure to install a clearly communicated and reasonably necessary update may affect the App’s operation or security.

13. Availability and offline use

The core animal content is bundled with the App and is designed to work without an internet connection.

A network connection may be required for:

• downloading or updating the App;
• making or restoring an in-app purchase;
• accessing Apple services;
• transmitting limited product analytics when analytics are permitted and enabled;
• opening an adult-initiated legal or support page;
• sending a support email.

If analytics are enabled while the device is offline, a small bounded event queue may be stored temporarily and sent when a connection returns. The child’s access to the core App does not depend on analytics.

We may stop distributing the App or supporting a device or operating-system version where reasonably necessary. This does not remove any mandatory remedy available under consumer law.

14. Privacy and analytics

Our handling of information is described in the Privacy Policy.

The App does not use advertising, advertising identifiers, cross-app tracking, session replay or behavioural profiling. It uses Aptabase for limited product analytics only when permitted and enabled, and an adult can turn analytics off in Privacy Choices.

15. Support

Support is available to parents, guardians and other adults at support@helloanimals.app.

We aim to respond within three business days, but response times may vary depending on the nature and volume of requests.

16. Consumer rights and warranties

We will provide the App with reasonable care and in accordance with its material description, subject to the limitations disclosed before purchase.

To the maximum extent permitted by law, we do not guarantee that:

• the App will operate without every minor defect;
• the App Store, Aptabase or other third-party services will always be available;
• the App will remain compatible with every future device or operating system;
• every specific animal or non-essential feature will remain unchanged indefinitely.

These limitations do not exclude warranties, conditions or statutory rights that applicable law does not allow us to exclude.

17. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for:

• fraud or fraudulent misrepresentation;
• death or personal injury caused by negligence;
• wilful misconduct or gross negligence where such liability cannot be excluded;
• breach of mandatory consumer rights.

Subject to the paragraph above and to the extent permitted by law, we are not responsible for:

• losses that were not reasonably foreseeable when the contract was formed;
• business losses, lost profits or commercial interruption arising from personal or family use of the App;
• loss caused by failure to install a clearly communicated and reasonably necessary update;
• problems caused solely by Apple services, the user’s device, network, Apple Account or unsupported modifications.

We remain responsible for direct and reasonably foreseeable loss caused by our breach to the extent required by applicable law.

18. Termination

You may stop using and delete the App at any time.

We may terminate the licence if you materially breach these Terms, infringe intellectual-property rights, engage in fraud or use the App unlawfully.

We will not revoke a valid paid entitlement arbitrarily. Any termination remains subject to mandatory consumer rights.

19. Changes to these Terms

We may update these Terms to reflect changes in the App, our business, Apple requirements or applicable law.

Changes that do not materially disadvantage existing users may take effect when published. Where a change materially affects an existing paid entitlement or legal right, we will provide reasonable advance notice where required and apply the change prospectively.

Continued use after the effective date may indicate acceptance where permitted by law, but it does not waive mandatory rights or validate a change that applicable law would consider unfair.

20. Governing law and disputes

These Terms are governed by the laws of the Republic of Cyprus.

If you are a consumer, this choice does not deprive you of mandatory protections provided by the law of the country in which you habitually reside. You may bring a claim in any court made available by applicable mandatory consumer law.

Before beginning formal proceedings, you may contact us at support@helloanimals.app so that we can try to resolve the matter.

21. Contact

Questions about these Terms:

• Dmitrii Dudchenko
• Cyprus
• Email: support@helloanimals.app